Can You Use Easy Pass in Maryland
Frequently Asked Questions
For residents of Virginia with permanent upper limb mobility harm.Click here for more information.
If you lot already have your On-the-Go standard or Flex transponder register it hither to ready your account.
For residents of other E-ZPass network states: Visit your state's E-ZPass service center website:
| Delaware | New Hampshire |
| Florida | New Jersey |
| Illinois | New York |
| Indiana | N Carolina |
| Kentucky | Ohio |
| Maine | Pennsylvania |
| Maryland | Rhode Island |
| Massachusetts | West Virginia |
| Minnesota |
Frequently Asked Questions
E-ZPass Overview:
- What is E-ZPass?
- What is E-ZPass Flex?
- How do I switch between Price and HOV modes when using Flex transponders?
- How does Due east-ZPass work?
- Who runs the E-ZPass program?
- Where is E-ZPass accepted?
- Where is E-ZPass from other states accepted in Virginia?
- How much does it price to open an E-ZPass account?
- Is my East-ZPass account information private and secure?
- Exercise I become a discount on tolls if I have an Due east-ZPass?
- Can I pay cash if I have an E-ZPass transponder in the auto?
- Is my information secure with E-ZPASS Virginia?
Ordering An E-ZPass:
- How can I open an E-ZPass business relationship?
- Do I have to have a credit carte to open an E-ZPass business relationship?
- How do I obtain an boosted East-ZPass transponder?
- How long does it take to receive an East-ZPass transponder?
Registering Your New E-ZPass Transponder:
- How exercise I register my On-the-Go transponder?
- What data practice I demand to annals an On-the-Get transponder?
Installing & Using Your East-ZPass:
- How do I install my E-ZPass transponders?
- How soon can I utilise my On-the-Go transponder?
- How exercise I maintain enough funds in my business relationship?
- What are the benefits of Automatic Replenishment?
- How practice I update my Credit Menu or ACH information?
Using East-ZPass At A Cost Booth(In VA. or Out-of-Land):
- What practise the lights at the tollbooth mean?
- Why are the posted speed limits at the toll booths so low?
- What should I do if I plan to drive out-of-state?
Managing Your Due east-ZPass Account:
- Why is my E-ZPass transponder not working?
- How can I return or commutation my E-ZPass transponder if it is no longer working?
- Practise I need to register all my vehicles?
- Can I switch my E-ZPass transponder to another vehicle?
- What do I do if I buy a new auto, motion, or alter my credit carte?
- How do I use the Automated Phone System?
- What if I forget my PIN Number?
- Are the funds in my E-ZPass account assigned to a item transponder?
- Tin I get a argument to track my expenses?
- Can I get a receipt at the tollbooth when I use my E-ZPass?
- Why am I charged if my Eastward-ZPass transponder is lost, damaged or defaced?
- How exercise I close my East-ZPass account?
- Inactive Account?
E-ZPass For Motorcycles and When Towing Trailers:
- Tin can I get an E-ZPass transponder for my motorcycle?
- Tin can I utilize my East-ZPass transponder if I tow a trailer or my boat?
Carpooling with E-ZPass:
- What is Eastward-ZPass Flex?
- How do I exchange a standard transponder for a Flex transponder?
- How do I switch between Price and HOV modes when using the Flex transponder?
- Do I need a Flex transponder?
Misc. Matters:
- Are business accounts available?
- Business Account vs. Personal Account
- How many people employ E-ZPass?
Donations:
- What is Drive SMART Virginia?
- How can I brand a donation to Bulldoze SMART Virginia Education Fund?
- Will 100% of my donations to DRIVE SMART Virginia Educational activity Fund stay in Virginia?
- Is my donation to the DRIVE SMART Virginia Education Fund tax-deductible?
- Tin can I cancel my recurring donation to DRIVE SMART Virginia Pedagogy Fund?
- Is there an authoritative fee to collect my Bulldoze SMART Virginia Education Fund donation?
one. What is E-ZPass?
E-ZPass is an electronic price collection system. Motorists open a prepaid account and attach a pocket-sized electronic device called a transponder to their windshield or license plate. As they travel through the toll facilities, tolls are automatically deducted from their pre-paid E-ZPass account.
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2. What is E-ZPass Flex?
The E-ZPass Flex is a switchable E-ZPass transponder that volition let you have advantage of toll-gratuitous travel on the 64, 66, 95, 395, and 495 Express Lanes in Virginia. The E-ZPass Flex will work on whatever price facility where E-ZPass is accepted. East-ZPass Flex Transponders provide additional functionality which allow drivers to place when their vehicle tin can be classified as High Occupancy Vehicle (HOV) to obtain a discount on those facilities that support the boosted Flex functionality. If the required number of people are in the vehicle, and y'all desire to drive on the 64, 66, 95, 395, and 495 Express Lanes for free, yous demand to switch the E-ZPass Flex to HOV mode before you get on the route. These price facilities volition not charge your E-ZPass account if you travel with your East-ZPass Flex in HOV manner and have the required number of people in the vehicle. Drivers traveling with less than the required number of people in the vehicle on a Toll Facility with a disbelieve should set their Due east-ZPass Flex to price-paying mode and the toll will be electronically debited from their E-ZPass account. The Eastward-ZPass Flex volition work anywhere Due east-ZPass is accustomed, regardless of the position of the switch. You do not need an E-ZPass Flex if y'all practice non plan to travel on the 64, 66, 95, 395, or 495 Limited Lanes with the minimum number of people to qualify for the HOV discount.
Flex transponders are only available for two-axle vehicles since other vehicle types are non permitted to use the Express Lanes.
Delight Note: Users who accept not used their Flex transponder for HOV transactions on the 64, 66, 95, 395, or 495 Express Lanes for whatsoever prior twelve-month period may be asked to exchange their Flex transponder for a standard transponder (at no cost). Additionally, the lost/stolen fee for a Flex Transponder is $20.00 rather than $ten.00.
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3. How exercise I switch betwixt Cost and HOV modes when using Flex transponders?
Before your trip on the Loftier Occupancy Toll (HOT) or the 64, 66, 95, 395, and 495 Express Lanes, it's important that you set your E-ZPass Flex to the correct fashion based on the number of occupants that will be in your vehicle when you're driving on the HOT or the Express Lanes. If there are the required number of people in the vehicle, set your Eastward-ZPass Flex to HOV mode. These cost facilities exercise not accuse y'all a cost if your E-ZPass Flex is fix to HOV mode. If y'all have fewer than the required number of people in your vehicle, select the toll-paying manner on the E-ZPass Flex to accept the toll automatically debited from your account. You can change modes using the switch located at the lesser of the E-ZPass Flex device. Only move the switch to select "HOV ON" or cost-paying manner (roofing "HOV ON"), depending on the number of people in your vehicle. You lot will hear a beep when you change the setting to HOV ON way. Make certain your Due east-ZPass Flex is gear up to the advisable mode earlier yous kickoff driving.
The E-ZPass Flex will work on other toll roads that have E-ZPass regardless of the position of the switch.
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iv. How does E-ZPass work?
When yous open a prepaid account, you receive a pocket-size electronic transponder that attaches to the windshield inside your auto or to your license plate. Within the transponder is a battery-powered electronic scrap encoded with a unique identification lawmaking. When y'all travel through an E-ZPass price facility, an antenna at the toll plaza reads the information contained in your transponder. The appropriate toll is electronically debited from your prepaid Due east-ZPass account.
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5. Who runs the E-ZPass program?
The Virginia Department of Transportation runs the program in Virginia.
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half-dozen. How many people apply E-ZPass?
In Virginia, there are more than than ii,300,000 active E-ZPass transponders. In that location are between 16 and 20 million electronic price transactions a calendar month.
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7. Where is E-ZPass accepted?
You tin use your E-ZPass transponder on all toll roads with especially marked "East-ZPass" lanes. This currently includes roads in Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia,West Virginia, N Carolina, Kentucky, Florida and Minnesota.
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eight. Where is E-ZPass from other states accustomed in Virginia?
All Virginia toll roads accept out-of-state E-ZPass:
- Northern Virginia - Dulles Toll Road, Dulles Greenway, 66 Express Lanes Inside the Beltway, 95/395, and 495 Express Lanes.
- Hampton Roads - 64 Express Lanes, Coleman Bridge, Chesapeake Expressway, Chesapeake Bay Bridge Tunnel, ERC, Due south Norfolk Jordan Span and Dominion Blvd.
- Chesterfield County - Powhite Parkway Extension, Pocahontas 895 (Route 895)
- Richmond - The RMA Expressway Organisation:
- The Downtown Expressway (State Route 195) from Meadow Street east to the I-95 Interchange
- The Powhite Parkway from Idlewood Artery south to and catastrophe at Chippenham Parkway
- The Boulevard Bridge (nicknamed the "Nickel Bridge")
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9. How can I open up an Eastward-ZPass account?
If you are a Virginia resident, yous can open your Eastward-ZPass account in any of these simple means:
Utilize online
- Personal Account Application or Business organisation Account Application
- Phone call i-877-762-7824
- Visit one of our Service Centers or DMV partner locations
- By picking upward a transponder at an Due east-ZPass On-the-Go retailer and registering online or by phone. A list of retail stores carrying Virginia E-ZPass On-the-Go transponders tin can be institute here
Residents of Virginia with permanent upper limb mobility impairment (Click here for more data.) in accordance with Section § 33.ii-613 D of the Lawmaking of Virginia may be eligible for cost-complimentary passage on Virginia toll roads.
Residents of other states should click on their state to apply to their home agency: Delaware, New Jersey, Illinois, New York, Indiana, N Carolina, Maine, Ohio, Maryland, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Due west Virginia, Kentucky and Florida.
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ten. How soon can I use my On-the-Go transponder?
You can utilize your OTG transponder immediately in VA but will need to register at least 48 hours before using it out-of-country.
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eleven. How exercise I register my On-the-Go transponder?
- Go to the registration page on this website
- Calling the Client Service Eye at 1-877-762-7824
- Visiting any of our walk-in centers or DMV partner locations
- NOTE: The replenishment amount and the replenishment threshold (low balance) levels are increased for each boosted transponder added to your East-ZPass account
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12. What data practise I need to register an On-the-Go transponder?
To register your transponder you will need:
- ID numbers located on the transponder
- Driver'southward license
- The license plates and vehicle information for the vehicle on which you will utilize your E-ZPass
- Payment information to add to your business relationship and/or prepare up automatic replenishment
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thirteen. How much does information technology cost to open an E-ZPass account?
In order to open an East-ZPass account online or at a Service Center, you need to pre-pay a minimum of $35 in tolls.
Transponders are also available in select retail stores in E-ZPass On-the-Become Kits for $35. Both Flex and Standard E-ZPass transponders are available in Northern Virginia retail stores. The $35 payment for an On-the-Get transponder includes $15 of prepaid toll balance for immediate utilise in Virginia plus an additional $20 prepaid price balance afterward the transponder is registered to an business relationship.
Retail transponders can be used immediately in Virginia but should be registered as presently as possible to enable use out-of-state and to claim the full balance.
Note that the transponders remain the property of the Virginia Section of Transportation and must be returned to the Service Center when the account is airtight or the customer will exist liable for the lost/stolen fee ($x for a standard transponder, $20 for a Flex transponder).
If you drive the toll roads frequently, we recommend that you contact us or log into your account to increase your Replenishment threshold (depression residue) level and replenishment amount to accommodate your average monthly toll usage.
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xiv. Practice I have to have a credit card to open an E-ZPass account?
You can open an E-ZPass account using cash, check or credit menu. Personal and Business organisation Accounts with five or more Due east-ZPass transponders must be set to automatically replenish which requires a credit card or checking/savings banking concern routing and account number plus a credit card (not linked to the same bank account) as a secondary, backup payment method.
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15. Is my E-ZPass business relationship data private and secure?
Aye. The Virginia Department of Transportation is committed to protecting your privacy and the security of your account. Please refer to our Privacy Policy and Web Policy statements.
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16. How do I maintain enough funds in my account?
The easiest way to maintain funds in your Due east-ZPass business relationship is to choose automatic replenishment. When your account balance reaches the low balance level, your replenishment form of payment will be charged for the replenishment amount and the funds will be posted to your account and added to your available rest. Payment options include credit/debit card or checking/savings account electronic funds transfer via ACH and a credit card.
If you choose manual replenishment, you can add funds to your account past logging in to your business relationship and making a payment from this website. Yous will demand to establish a username and password. You lot can also call our toll-gratuitous automated line, i-877-762-7824 to make a credit card payment. You will need both your account number and your PIN number to apply this automatic phone system. You tin also make a payment in person at our Service Eye locations, partner DMVs, mail payments to the Service Centre.
Examples:
- If yous have one East-ZPass transponder, you will owe a replenishment amount of your average monthly tolls, or minimum of $35 (whichever is greater) when your account's available balance reaches your low residual level.
- If y'all have iii Due east-ZPass transponders, you will owe a minimum replenishment amount of your average monthly tolls, or minimum of $105 (whichever is greater) when your account'south bachelor balance reaches your low balance level.
If you lot take called automatic replenishment, your replenishment corporeality volition exist periodically recalculated to ensure you need to furnish approximately only in one case per calendar month. Your low balance corporeality will be periodically assessed to ensure you take at least three days of tolls to ensure coverage in the event that there are problems with your replenishment.
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17. What are the benefits of Automated Replenishment?
Automatic Replenishment is the nearly user-friendly style to maintain funds in your account. When you reach your depression balance, your selected method of payment is charged automatically to replenish your account. Automatic replenishment eliminates the need to constantly monitor your business relationship residuum and spend time authorizing replenishment payments. It saves you time and helps eliminate the possibility of toll violations because y'all ran out of funds in your account. Notation that your card and expiration dates must be valid for this process to be successful.
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18. How practice I update my Credit Bill of fare or ACH information?
Log in to your account with your username and password. And so click Payment from the Account Bill of fare. Select Update Payment Method. Yous tin can use this link to take you to the login page.
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xix. How long does it have to receive an E-ZPass transponder?
When you contact our Client Service Center at 1-877-762-7824 or apply online to open an account or request an additional transponder, the transponder is sent out within two business days. For same 24-hour interval service, pick up an On-the-Go transponder at a retail store or visit one of our Service Centers or partner DMV locations:
Due east-ZPass Virginia
Telephone
Price-Free Number: one-877-762-7824
Virginia Relay Centre (TTY Callers): 1-800-828-1120
Automated Telephone Arrangement is available 24 hours
Client Service Representatives are available Mon-Friday 7 a.m. - 7 p.m.
Electronic mail
customerservice@ezpassva.com
Postal service
Eastward-ZPass Client Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234
Telephone: 877-762-7824
Fax: 540-302-4773
Hours : Monday-Friday 7 a.one thousand. - 7 p.m.
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twenty. Practise I demand to register all my vehicles?
Yes. To ensure seamless use of the Eastward-ZPass transponders in any of your vehicles, you lot should include the license plate number, country of registration, vehicle type, vehicle make, model, year and color of all your vehicles. You can make changes via the myaccount website or email vehicle changes to customerservice@ezpassva.com including your account information. Notation: The accuracy of the license plate information is critical. As vehicle information changes, it is important to proceed that information up-to-appointment and authentic on your E-ZPass account.
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21. Are business accounts available?
Aye. Business concern accounts are welcome only special rules employ. For assist, call i-877-762-7824 or contact your nearest Service Centre.
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22. Business concern Business relationship vs. Personal Account
A Personal E-ZPass business relationship is for personally owned or leased cars, pickup trucks, vans, motorcycles, or RVs.
Business E-ZPass accounts are for those who prefer to concord their account in a business proper noun and could include:
- Those who have vehicles with more than than ii axles
- Vehicles with greater than 7,000 lbs. maximum gross weight
A business concern tin can open an Due east-ZPass pre-paid toll account past submitting the Eastward-ZPass Business organization Account Awarding online, by visiting your nearest Service Centre, or by calling i-877-762-7824. The proper noun of the business and EIN (Employer Identification Number) are required. Delight provide the names of two individuals who are authorized to manage the business relationship and their telephone and email contact information. A credit card for initial payment is needed to open up an account online. Each account with five or more than transponders is required to select automatic replenishment as the replenishment option.
For assistance, call one-877-762-7824 or visit your nearest Service Center.
Delight call 1-877-762-7824 or click here in society to utilise for a personal account or a concern account.
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23. Can I become an Eastward-ZPass transponder for my motorcycle?
Yes. Even so, nosotros practise not currently take a transponder that is designed for utilise with motorcycles. The transponder is designed to function best at an angle, similar to the ane created past the windshield of a passenger vehicle. A transponder mounted on a motorcycle is at the customer's "own adventure and liability." Delight phone call 1-877-762-7824 for additional data and help.
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24. How do I install my East-ZPass transponders?
Each transponder comes with agglutinative mounting strips and easy-to-follow instructions. For your transponder to piece of work consistently, it must exist mounted properly, so follow the instructions carefully.
If you believe y'all have your E-ZPass mounted correctly but it is non reading in the toll lanes, please contact customer service at 877-762-7824 or visit ane of our service centers to troubleshoot the consequence.
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25. Practice I get a discount on tolls if I accept an E-ZPass?
Yep. Discounts on tolls are available through some toll facilities.
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26. What exercise I practise if I buy a new automobile, move, or change my credit card?
Information technology is important to keep your E-ZPass account information current. Just login with your username and password on this website to make any changes to your address, vehicle information, or to update your credit card. Y'all may as well telephone call one-877-762-7824 to brand these changes through our automated phone system or to speak to a Customer Service Representative. You lot volition be asked for your Due east-ZPass account number and 4-digit Pivot number.
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27. How practise I employ the Automated Phone Organization?
Call 1-877-762-7824. You will be prompted to enter your E-ZPass account number and four-digit Pivot number. You can check your available residuum and contempo transactions, brand a payment, and update your credit card number, expiration date, phone number and change your PIN number through our automated system.
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28. What if I forget my PIN Number?
Call one-877-762-7824. Have your personal data set to requite to a customer service representative.
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29. How do I obtain an additional East-ZPass transponder?
You can order an additional transponder in any of these convenient ways:
- Request an additional transponder on this website. Simply log in with your username and password. Then click on the Transponder tab.
- Phone call 1-877-762-7824, or i-800-828-1120 (for TTY users).
- Visit one of our Service Centers or partner DMV locations.
- Visit ane of our select retail locations to obtain an On-the-Go Due east-ZPass transponder which tin can be added to your existing account online.
The replenishment corporeality and the low balance level are increased for each boosted transponder added to your E-ZPass account.
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30. How do I substitution a standard transponder for a Flex transponder?
At that place are several ways to commutation your standard transponder for a Flex transponder:
- Request an commutation by logging in to your account and selecting the "transponder" tab.
- Past calling the Service Center at 1-877-762-7824 and requesting an exchange.
- By visiting one of our service centers.
When you lot receive your Flex transponder, yous should mail your standard transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or you lot can bring it to a Service Center. Each Service Center too has a drop box for your convenience after hours. If you choose to post your transponder, please wrap the transponder in foil or insert it in the original Mylar bag. If your transponder is lost, a $x charge volition apply for standard transponders.
Please Annotation: Due to the college cost of the Flex transponder, users who accept not used their Flex transponder for HOV transactions on Express Lanes for a prior twelve month period may be asked to substitution their Flex transponder for a standard transponder (at no price).
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31. Do I demand a Flex transponder?
Yous will need a Flex transponder only if you plan to travel with 2 or more people in the motorcar on the 64 Express Lanes (Hampton Roads) and 66 Express Lanes Inside the Beltway, or with 3 or more than people in the machine on the 95, 395, and 495 Express Lanes. Due to the higher cost of the Flex transponder, users who accept not used their Flex transponder for HOV transactions on these facilities for any prior twelve-month period may be asked to exchange their Flex transponder for a standard transponder (at no price).
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32. Are the funds in my East-ZPass business relationship assigned to a detail transponder?
No. Each E-ZPass toll transaction, regardless of which of your transponders you utilize, deducts from your available balance. Information technology works like a cell telephone account with prepaid phone minutes. All transponders on the business relationship describe from the aforementioned bachelor balance.
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33. Tin I become a statement to rails my expenses?
E-ZPass statement options are bachelor to help you rail your expenses. Monthly and Quarterly summary statements are available online free of charge. Mailed statements are besides available starting at $two per month.
You can also view your transaction history online by logging in to your account.
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34. Can I pay cash if I have an E-ZPass transponder in the machine?
Greenbacks as a payment blazon is not accepted on all toll facilities in Virginia. Visit the Toll Roads folio on this website to sympathise if cash is accepted on the toll road you are traveling. If you are traveling on a toll facility that accepts cash payment and you want to pay greenbacks at the tollbooth, the transponder must exist removed from your vehicle, wrapped in the original Mylar bag, or wrapped completely in aluminum foil. Otherwise, the toll could exist deducted from your E-ZPass business relationship.
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35. Tin I get a receipt at the tollbooth when I utilize my Eastward-ZPass?
No. Since E-ZPass is designed to speed up the toll process, receipts will non be available at the lane when using E-ZPass. If you need details of your cost transactions, you tin either log into your account online or elect to receive detailed monthly statements, starting at $2 per month.
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36. What do the lights at the tollbooth mean?
Light notifications differ by Cost Facility, but the following are some full general descriptions:
Red, Blue or White - A red, blue or white light indicates an unpaid toll. If yous are in a cash lane, end and pay the toll. If you are not in a cash lane, for safety reasons, DO NOT finish in the lane. These lights indicate that your business relationship is out of funds or there may exist something wrong with your transponder or the mode it is mounted. Contact the Customer Service Center for assistance.
Xanthous - This signals that your account has reached the low balance level and needs to exist replenished. If y'all see this light for more than 2 consecutive days, contact the Client Service Center. Please note that if enough price transactions post to your account simultaneously, y'all may go directly from seeing a greenish light to seeing a red, blue or white low-cal. Also note that the yellowish lite is only available at some price locations.
Green - Proceed. Your account residue is above the low balance level.
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37. Why are the posted speed limits at the toll booths so low?
The posted speed limits are fix to ensure the safety of the toll collectors and the drivers. Toll plazas are very busy places and prophylactic is a major concern.
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38. Why is my E-ZPass transponder not working?
There can be a few reasons why your transponder isn't working properly, such as:
- You ran out of funds in your account.
- Your transponder's bombardment is running low.
- Your transponder is improperly mounted.
- Your transponder has not yet been activated at the lane.
- A recent payment has not however been received by the lane.
Information technology can take upwardly to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia cost plazas, and up to 48 hours in out-of-state lanes.
Please contact a Service Center for help troubleshooting.
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39. How tin can I return or exchange my E-ZPass transponder if it is no longer working?
Mail your transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Center location. Dedicated Due east-ZPass Service Centers in Norfolk and Portsmouth have a drop box for your convenience after hours. If you choose to mail your transponder, delight wrap the transponder in foil or insert it in the original Mylar bag and enclose a note requesting a replacement. In instance of loss, a $10 charge volition use for standard transponders and a $xx charge will apply for Flex transponders.
In addition to these options, the following DMV locations will accept transponders for return or exchange during normal business hours.
Please visit the East-ZPass Locations page on this website for hours of operation.
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40. Can I switch my E-ZPass transponder to another vehicle?
Aye. You can switch the transponder from one vehicle to another as long as y'all use it on a vehicle with the same vehicle type. Contact the Service Heart at 1-877-762-7824 to asking additional mounting strips so that yous can move your E-ZPass transponder between vehicles.
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41. Tin can I use my Due east-ZPass transponder if I tow a trailer or my boat?
You tin can switch the transponder from one vehicle to another equally long as you lot use information technology on the aforementioned vehicle type. If y'all tow a trailer or a boat, your vehicle blazon will alter and so you will demand to get a different transponder.
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42. Why am I charged if my E-ZPass transponder is lost, damaged or defaced?
When you render your transponder to us, nosotros will either re-issue it to another customer, or send it back to the manufacturer. If it is lost, painted, marked permanently or damaged, nosotros cannot re-issue it and the manufacturer will non accept it back. Therefore, we must collect the $x or $20 lost/stolen fee.
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43. How do I close my E-ZPass business relationship?
Y'all tin can request to shut your account on this website. Simply log in with your username and password. And so click on the Close Business relationship tab.
Mail your transponder(s) to Due east-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Middle location. If you cull to mail your transponder, delight wrap the transponder in aluminum foil or insert it in the original Mylar purse and enclose a note requesting to close your account. In case of loss, a $x charge will apply for Standard transponders and a $20 charge will apply for Flex transponders.
If yous have lost your transponder and would like to shut your account, provide a credit carte du jour number to pay for the lost fee. When all transponders on your account are returned or inactive, your account will be closed and a refund will exist processed inside 30 days if there is a remainder remaining in the account.
In addition to these options, the following DMV locations volition accept transponders for render during normal business hours.
Please visit the E-ZPass Locations page on this website for hours of operation.
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44 What should I exercise if I plan to drive out-of-state?
A trip out-of-state or a alter in your driving pattern may have an bear on on your E-ZPass account. Contact the Service Center to bank check your available balance to be sure y'all have adequate funds for your tolls. You may too want to make a payment, adjust your replenishment amount and your depression remainder level.
It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours out-of-state. We recommend you make changes to your account several days in advance of your trip.
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45. Is my data secure with Due east-ZPASS Virginia?
E-ZPass Virginia has taken steps to safeguard the integrity of its information to prevent unauthorized access and to secure your personal data as information technology is communicated across this internet. These measures are designed to prevent corruption of data, cake unknown or unauthorized access to our systems and information, to provide protection of your private information and to protect data from interception during transmission.
Communication of personal data is protected through utilise of encrypted transmission using Cyberspace standard SSL (Secure Sockets Layer). When you access your personal information, your spider web browser will automatically create a secure connection. Nosotros use a 2048 RSA SSL (Secure Sockets Layer) certificate from a trusted Document Authority, updated annually, to protect your website visit. In addition to the SSL encryption, E-ZPASS Virginia employs three layers of firewall protection using state-of-the fine art security applications, and maintains almanac Payment Card Industry (PCI) Data Security Standards Compliance for all operations and systems. Our systems are regularly scanned and to protect against new vulnerabilities.
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46. What is Bulldoze SMART Virginia?
Drive SMART Virginia is a 501(c)(3) not-profit dedicated to raising traffic condom awareness among all road users in order to save lives and reduce injuries on the roadways of Virginia. Our mission is avant-garde by fostering community partnerships, offering interactive simulator programs, giving workplace and school presentations, attending outreach events, advocating for traffic prophylactic initiatives, and conducting an annual Distracted Driving Summit. DRIVE SMART Virginia also creates, designs, and distributes educational campaigns and materials.
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47. How can I make a donation to Drive SMART Virginia Educational activity Fund?
You tin can donate when making a one-time online payment to your account or every time your account auto replenishes by credit menu. For a one-time payment, select the selection on the Payment page in your account, enter the amount of the donation and click "Add". To add an automatic donation every time your account replenishes (reaches low residuum) visit the Payments page and select Donations.
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48. Will 100% of my donations to Drive SMART Virginia Didactics Fund stay in Virginia?
Yes, absolutely. DRIVE SMART Virginia exists solely to serve the citizens of the Republic. The DRIVE SMART Virginia team travels from Wise to Reedville and Fairfax to Southward Colina to evangelize our of import programs!
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49. Is my donation to the Drive SMART Virginia Teaching Fund taxation-deductible?
DRIVE SMART Virginia is a 501(c)(3) non-turn a profit and 100% of your donation is deductible. Y'all volition receive an email receipt for each donation amount.
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50. Tin I cancel my recurring donation to Drive SMART Virginia Didactics Fund?
Recurring donations can be cancelled at whatever time past visiting the Payments page in your account.
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51. Is there an administrative fee to collect my Drive SMART Virginia Education Fund donation?
In order to comprehend costs and ensure that no taxpayer or toll dollars are used to fund this initiative, VDOT collects a minor administrative fee from the donation amount. 100% of all funds distributed to DRIVE SMART Virginia are used to provide directly services.
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52. Inactive Account?
If y'all haven't used your E-ZPass business relationship to pay for a toll in the last 12 months y'all will receive an inactive account find. If you want to proceed your account open, you just need to contact us by e-mail or phone and let us know.
We use this process to return unused funds to customers who no longer demand their business relationship and collect unneeded transponders that belong to the Commonwealth. Please respond to an inactive account notice within 30 days.
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Source: https://www.ezpassva.com/staticpages/faq.aspx